Subscription terms and conditions

Right to refuse orders
We reserve the right not to fulfill and to cancel orders:

in the event of obvious inaccuracies in prices, except that we may fulfill your order at the correct price;
if we are unable to obtain payment authorization from the issuer of your payment card.

Delivery
We will deliver the magazines to the address you notify to us when you place your order. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.

Cancellations and Refunds
The minimum term for all subscriptions is six months, after which you may cancel your subscription contract at any time by notifying our customer services team. We will refund you the cost of the issues not yet issued to you at the time you notify us of your wish to cancel.

Credit Card Refunds: please note that all credit card refunds will be issued in US dollars or £ sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds please contact our customer services team.

Promotional offers
Special promotional offers on subscriptions cannot be applied to orders already placed with Cross Border Ltd.

Subscription rates in €
Prices quoted in € are an approximate figure. All credit cards will be debited in Pounds Sterling by your bank or building society on behalf of Cross Border Ltd. Euro prices shall be converted by Cross Border Ltd at the rate of exchange published by www.xe.com on the day that the credit card is charged. Your bank or building society may apply a different exchange rate to that applied by Cross Border Ltd to convert the Pounds Sterling amount to your local currency and/or charge an additional fee for the transaction. If you have any queries about the prices charged by Cross Border Ltd please contact our customer services team.

Subscription rates in Canadian $
Prices quoted in Canadian $ are an approximate figure. All credit cards will be debited in US $ by your bank on behalf of Cross Border Ltd. Canadian $ prices shall be converted by Cross Border Ltd at the rate of exchange published by www.xe.com on the day that the credit card is charged. Your bank may apply a different exchange rate to that applied by Cross Border Ltd to convert the US $ amount to your local currency and/or charge an additional fee for the transaction. If you have any queries about the prices charged by Cross Border Ltd please contact our customer services team.

Subscription rates in US $ (for Asia-Pacific subscribers)
Prices quoted in US $ (for Asia-Pacific subscribers) are an approximate figure. All credit cards will be debited in Pounds Sterling by your bank or building society on behalf of Cross Border Ltd. US $ prices shall be converted by Cross Border Ltd at the rate of exchange published by www.xe.com on the day that the credit card is charged. Your bank or building society may apply a different exchange rate to that applied by Cross Border Ltd to convert the Pounds Sterling amount to your local currency and/or charge an additional fee for the transaction. If you have any queries about the prices charged by Cross Border Ltd please contact our customer services team.

Subscription Term
If the magazine ordered changes frequency per annum, we will honour the number of issues paid for, not the term of the subscription.

Queries
If you have any queries or comments about your subscription please contact out customer services team:

IR magazine:
Americas:
Brigitte Toledano
Phone: +1 212 430 6861

Rest of world:
David Barrett
Phone: +44 20 7251 7521

Corporate Secretary:
Brigitte Toledano
Phone: +1 212 430 6861